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photograph of catVETERINARY ETHICS:

Why won't a vet diagnose a problem by telephone or email?
It’s unethical for any veterinary surgeon to attempt to diagnose or treat health problems without a physical examination of their patient. Why? Consider the situation if someone tells us their cat has an itchy ear. There could be a bacterial infection, a fungal infection, an allergy, a foreign body, a polyp, a tumour or ear mites. The presentation is the same but the potential causes are all very different, as are the treatments.

If we’ve made the wrong diagnosis based purely on an owner’s description, we could give the wrong treatment which could be potentially harmful for the cat. What if the ear drum is ruptured? If we use ear ointment, the cat could end up having significant problems with its balance and could require intensive treatment to try to correct the problem. It could even end up with permanent nerve damage. We can’t possibly know if an ear drum is ruptured without an examination.

Given the above example, we’re sure you can understand why we at The Cat Clinic are unable to become involved in diagnosing without examination. If your cat has a problem and you want a diagnosis, you need to arrange an appointment with your veterinary surgeon.

My cat has been seen by my vet but there are still problems. What more can I do for my cat?
In the UK, if we have a perplexing or complex case we can consider referring our patient to a veterinary surgeon who can offer more specialised services. For example, we now have veterinary surgeons who deal purely with eye problems or skin problems. Some pieces of diagnostic equipment costs tens of thousands of pounds (if not hundreds of thousands) and don’t justify their existence in a typical general practice but will be used more frequently in a referral practice.

A referral centre will not accept a direct approach from the cat owner- your own veterinary surgeon has to arrange the referral for sensible reasons:the full medical history and details of treatment and investigations can be forwarded to the specialist so they are fully aware of the background to the case.

How do I find out if there is a specialist nearby?
Your own vet will also be able to advise you of the best contact in your area. All practices have easy access to lists of specialists. In some situations, there may be a suitable specialist a few miles down the road. In other situations you may have to travel several hundred miles to have your cat seen by the right person.

It is also possible to consider a second opinion with another local veterinary surgeon. In this situation, the approach is usually made by the owner of the cat to the other practice. Ethically, the second veterinary surgeon has to approach the first practice to obtain the case records and to advise the practice of the client’s approach for a second opinion.

In the majority of situations, your veterinary surgeon would have no problem about your request for a referral or a second opinion. It’s understandable why you as an owner may wish to have another veterinary surgeon involved in the care of your cat, particularly if it is a complex case.

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